Support

TrueYou Technical Support

TrueYou is a Chinese-language tool-based app designed for personality assessment, relationship analysis, workplace communication, and high-EQ expression. If you encounter any issues with login, test results, page loading, history records, or payments while using the app, this page provides support scope and recommendations.

Personality Test Relationship Analysis High-EQ Replies Workplace Communication

Support Scope

Account login, verification code reception, and login status issues
MBTI test, result display, and history record problems
Issues with relationship analysis, compatibility matching, scenario-based features, and other functions
Membership benefits, payment orders, points, and check-in inquiries
Avatar, personality profile, page display anomalies, and other client-side issues

Recommended Feedback Information

Device model and system version
Time of issue occurrence and steps to reproduce
Relevant screenshots or screen recordings
Whether you are a logged-in user and whether payment is involved
Scope of the issue: occasional / reproducible / network-related

Frequently Asked Questions

1. Why can't I see the full results after completing the test?

Please ensure your network connection is stable, then return to the home page or re-enter the results page. If the issue persists, please attach a screenshot when reporting.

2. Why does my login status get lost?

After reinstalling the app or switching devices, your login status may expire and require re-authentication. If you cannot receive verification codes, please check your network connection and SMS blocking settings.

3. What should I do if my membership or points benefits don't take effect promptly?

We recommend exiting the current page and re-entering, or waiting a short moment for synchronization. If the issue persists, please provide the order timestamp and screenshots when reporting.

Support Policy

We prioritize issues that affect login, payments, test results, and core analysis features. We also welcome ongoing submissions for copy suggestions, product experience feedback, and new feature ideas.

MBTI test and analysis results are provided for self-understanding and communication reference only. They do not constitute medical, psychological, career, or professional advice.

Contact & Feedback

For the current version, we recommend submitting issues through the in-app "Help & Feedback" portal, as this allows us to include account status and contextual information.

This page may be used as a technical support URL for Apple review purposes.